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Hotel and hospitality employees may find themselves feeling overwhelmed with the current supply chain disruptions and commodity shortages, leading them to feel less equipped to do their jobs successfully.
However, employers may assist with added benefits to motivate and empower staff.
Similar to the challenge of meeting changing guest expectations, hotels should equip their employees with the knowledge and resources to address potential supply chain issues.
Eighty-six percent of hotels reported in a November 2021 survey of 500 American Hotel & Lodging Members that supply chain disruptions are causing a moderate or significant impact on operations.1 Hotels typically need a larger inventory on hand to stock rooms and meet guests’ needs. Many hotels are dealing with supply issues for items including napkins, silverware, towels, sheets, and more.2
While these supply issues are an inconvenience for guests, they may also complicate matters for employees struggling to meet customer expectations — especially if they’re ill-equipped from a potential lack of resources. If employees feel they don’t have the resources to do their job properly, they may become frustrated and less effective in their responsibilities.
Focus on Employee Wellness to Support Staff
While increasing employee benefits will not directly offset the effect of supply chain disruptions, it shows your employees that you care about their financial wellness and overall satisfaction. Research shows that these disruptions are unlikely to subside any time soon,3 so employees will continue to find themselves in stressful conditions. Hotel managers will need to be more savvy and innovative in the ways they support their employees.
One way to empower workers is through financial wellness tools like on-demand pay, which may not only support your employees’ financial well-being but can also lead to better retention rates. According to a Mercator Advisory Group report in association with DailyPay, on-demand pay decreases turnover by up to 73%.
Learn how DailyPay may assist the hotel and hospitality industry by booking a demo today.
This post is part of a larger series, so check back soon for more insights into Hotels and Hospitality.
All information herein is for educational purposes only and should not be relied upon for any other use. The information herein does not constitute the rendering of financial advice or other professional advice by DailyPay. No fiduciary obligation or duty exists, or is created, between you and DailyPay. DailyPay does not warrant the completeness or accuracy of any information provided to you.
1 https://www.hotelmanagement.net/operate/ahla-supply-chain-issues-affect-hotel-operation:DailyPay, 2020
2 https://www.architecturaldigest.com/story/hotels-supply-chain-crisis:DailyPay, 2020
3 https://www.hotelmanagement.net/operate/ahla-supply-chain-issues-affect-hotel-operation:DailyPay, 2020
4 https://www.dailypay.com/mercator-report-2021/:DailyPay, 2020
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