FAQs

Below are answers to employees’ most frequently asked questions.

Getting Started

  • What is DailyPay?

    DailyPay is the gold standard in on-demand pay with software that easily integrates with a company’s payroll and time management systems. DailyPay provides employees of our Partner companies early access to their earned pay. This means that you choose when you want to get paid. You can get instant access to your earned income or receive it on the next business day when you choose to use DailyPay.

    Want to learn more about what DailyPay is? Click here to see the video.

  • Is DailyPay a loan?

    No, this is not a loan. We are here to stop you from needing to take out a loan. By using DailyPay, you are simply transferring your own earned income into your bank account or card. You can only transfer money that you have already earned, but that has not yet been paid to you.

  • How safe is it to use DailyPay?

    We use bank-level security to encrypt and secure all of your personal information. We also have the highest security certifications in the industry to ensure that your information is protected.

  • How does DailyPay help your financial health?

    DailyPay’s SAVE feature provides a way to help you build better financial health. With SAVE, you can move your earned income into your savings account instead of your checking account. You can also set up an automatic transfer that will move a set amount of your paycheck into your savings account, without having to manually do so every time.

    Your options for SAVE are DirectSAVE, AutoSAVE and RoundUpSAVE.

    Watch this video to learn more about DirectSAVE.

    Watch this video to learn more about AutoSAVE.

    Watch this video to learn more about RoundUpSAVE.

  • How does DailyPay work?

    Each day you work, you build up a Pay Balance in your DailyPay account that can be transferred into your bank account, to your debit card or to your payroll card. This balance is updated when you clock out of each shift. You can request money from your Pay Balance whenever you want to for a small fee. Whatever money is left over in your Pay Balance, after you make transfers during a pay period, will automatically be paid to you on your next payday as Remainder Pay.

    Our software uses an algorithm that prevents you from taking out more money than you have. The Pay Balance you see in your DailyPay account is your net Pay Balance and excludes any estimated taxes, deductions and other withholdings such as garnishments.

    You can use the DailyPay app, a tablet or computer to access your earned and unpaid income.

    Learn more about how DailyPay works with this video.

  • What is Remainder Pay?

    Remainder Pay is the money that you receive in your bank account, on your debit card or on your pay card on your regular payday, minus any amount (s) that you transferred before payday.

  • Which companies offer DailyPay?

    DailyPay is available to hundreds of companies across the United States. Ask your payroll or human resources department if your company offers DailyPay. DailyPay is only offered to companies with over 500 employees. If you would like to have DailyPay offered to you and your coworkers, refer your human resources department to dailypay.com.

  • Will DailyPay work with my debit card?

    Yes, DailyPay will work with your debit card.

  • Why should I sign up for DailyPay?

    DailyPay can provide you with many benefits. They include, but are not limited to:

    • -Access to your earned pay so you can pay bills on time
    • -The ability to save your earned pay in a savings account of your choosing
    • -Access to your own money in case of an emergency
    • -Seeing how much you earn each day, which makes it easier for you to budget

     

    Watch this video to learn more about why you should sign up for DailyPay.

  • The app looks different! Is this the same DailyPay that is offered at my company? What’s changed?
    Thanks for taking notice! DailyPay glowed up with a new look recently. Our colors, logo, fonts and icons might have changed, but we’re the same product that you know and love. We’re always working on new ways to enhance your experience and are open to any feedback you might have!

Signing Up For DailyPay

  • What do I need to sign up with DailyPay?

    Once your employer launches their partnership with us to offer DailyPay, you need a bank account, prepaid debit card or payroll card so that DailyPay knows where to send your earned pay. DailyPay’s software requires you to have direct deposit for your paychecks. This allows us to transfer your earned pay into your account of choice whenever you request a transfer.

    DailyPay does not require you to have a social security number.

    To get started, sign up here today!

    Want to learn more about how to sign up for DailyPay? Watch this video.

  • Does DailyPay have an app?

    Yes! DailyPay does have an app. You can get started using our app here.

  • Do I have to sign a long-term contract?

    No, you can discontinue using DailyPay whenever you like, without any obligation. You also are under no obligation to use DailyPay after you are enrolled. You can choose to use it as frequently as you would like once you have signed up.

  • How does DailyPay affect my direct deposit?

    DailyPay will not affect where you receive your direct deposits. After you make your first transfer, your paystub may look slightly different on payday. Your check will consist of Remainder Pay, or the amount of money you didn’t transfer, and it will be deposited into your account of choice on your regularly scheduled payday. However, the deposit will be made by DailyPay.

  • What are the steps to sign up for DailyPay?

    When signing up for DailyPay, you will need to do the following:

    1. 1. Visit dailypay.com
    2. 2. Click “Sign up” (this is in black text at the top right-hand corner of your screen)
    3. 3. On the new page that opens, enter your name (as it appears to your employer), email address, phone number and your employee ID
    4. 4. Verify your account activation with a link that will be sent to your email address or phone number, depending on which option you choose

     

    Learn more about how to sign up for DailyPay with this video.

Money Transfers and Payments

  • How much can I transfer?

    You can transfer up to 100% of your net earned income from your Pay Balance in your DailyPay account. Once again, this is your net earned income, which already excludes any estimated taxes, deductions and other withholdings such as garnishments.

  • How fast can I receive money?

    With DailyPay, you can receive a transfer from your Pay Balance either instantly or on the next business day.

    1. Instantly – transfer your earnings immediately, no matter what time of day it is. This includes weekends and holidays, 24/7/365.
    2. Next Business Day – if you request a transfer before 5:30 p.m. ET, you will receive your money on the next business day. If you complete the transfer request after 5:30 p.m. ET, you will receive the transfer on the following business day.

    Watch this video to learn more about how fast you can receive your money with PAY.

  • Why are my reported earnings and Pay Balance different?

    Your reported earnings is your gross pay that has been reported to DailyPay. Your Pay Balance is a portion of your reported earnings, minus taxes, deductions and any other withholdings such as garnishments. The Pay Period section in the DailyPay App has more information about your earnings and Pay Balance for your current pay period.

    • Reported earnings – the amount of earnings that has been reported to DailyPay by your employer for the current pay period
    • Pay Balance – the amount that is available to you for transfer to your debit card, payroll card or bank account
    • Transferred early – the amount that you have transferred and that has been deposited into your debit card, payroll card or bank account
  • How much does it cost to sign up for DailyPay?

    There is no cost to you, when you sign up for DailyPay. You pay a small fee every time you make a transfer of your earned income to your bank account, debit card or payroll card.

  • How are payments sent?

    The employee chooses when they want to get paid on-demand — instant pay or on the next business day. DailyPay utilizes its instant transfer network or next-day ACH to send the earned pay transfer you requested to your account of choice.

  • How often can I make transfers?

    You can make transfers from your Pay Balance to a bank account or debit card of your choice up to five times a day, and you can transfer up to $1,000 a day.

  • What happens to the remainder of the money I don’t transfer?

    The earned income that you don’t transfer before payday will simply be paid to you as Remainder Pay on your scheduled payday.

  • Does my Pay Balance include any overtime and holiday pay I earn?

    Only regular hours are included in your Pay Balance* for you to transfer into your bank account 24/7. Overtime and holiday pay will be included in your Remainder Pay that you receive on payday.

    *While most overtime and holiday pay is not included in the Pay Balance, there are some DailyPay client partners that are exceptions to this. If you have a specific question, please reach out to employee.support@dailypay.com.

  • If I normally expect my payday ahead of time, will I still receive my paycheck early with DailyPay?

    Once you sign up for DailyPay, you will be able to access your pay from shifts you have already worked since your last payday, 24/7/365, regardless of what day your payday is. Any pay that you do not transfer early will be deposited on your regular scheduled payday as Remainder Pay.

  • Where is my money?

    If your Pay Balance is not updated, please check to see that you have correctly logged your hours. 

     

    Your earnings can potentially be delayed by the kind of work you’re doing, how it’s being reported or how much data is being entered by your employer’s payroll team at one time. Occasionally, your Pay Balance might not exactly resemble what you’re expecting. It’s important to remember the Pay Balance isn’t a reflection of the exact time you worked or a running total of what you’ve made over the pay period, but an estimate of what we expect your paycheck will be, based on automated earnings reports from your timekeeping system. We always ask for patience and discretion when it comes to your Pay Balance.

     

    If you have transferred any of your Pay Balance to your bank account and it has not shown up yet, have no fear, your money is on its way.

     

    Please contact our team at 1-866-432-0472 or employee.support@dailypay.com if you need more help.

  • My earnings aren’t updating, will I still get paid?

    Yes! You will still get paid. Sometimes earnings can be delayed by the type of work you’re doing, how it’s being reported, or how much data your company’s payroll department is entering at one time. Occasionally, your Pay Balance might not show exactly what’s expected, but not to worry!

    Remember, the Pay Balance isn’t a reflection of the exact time that you worked or a running total of what you’ve made over the pay period. Rather it is an estimate of what we expect your paycheck will be based on automated earnings reports from your company’s timekeeping system.

    We always ask for patience and discretion when it comes to your Pay Balance.

  • Why do I have to pay to access my own money?

    To be able to continue to provide you with this service, we do need to charge a fee. This ensures that we can continue to support you and provide you with the gold standard level of service we are known for.

  • I am having trouble logging in. What should I do?

    When you have difficulty logging in, try resetting your password. Here is how to do that:

    1. 1. Go to dailypay.com and click “Login” in the upper right corner or go to your DailyPay app.
    2. 2. Select “Forgot your password? Click here to reset it.”
    3. 3. Enter your email or phone number to receive a reset password link. If you do not find this email in your mailbox, please check your spam folder.

     

    If you do not receive a link to reset your password, or still cannot sign in after resetting your password, please contact our customer support team. They are available every day from 7:00 a.m. ET to 10:00 p.m. ET at 1-866-432-0472 or employee.support@dailypay.com

  • I have a more specific question, how can I get help?

    If you have a specific question about DailyPay or your account that is not answered here, there is a help section within your DailyPay account where you may be able to find the answer to your question.

    If you still need help, contact our customer support team. They are available everyday from 7:00 a.m. ET to 10:00 p.m. ET at 1-866-432-0472 or employee.support@dailypay.com.

Need some help?

Our customer support team is available to answer your questions.