Customer Support

Let’s Build a New Financial System Together

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Help Us Transform the Payroll Experience

DailyPay is the recognized gold standard in the on-demand pay industry. By joining our customer support team, you will help us continue to deliver exceptional customer experiences that can change people’s lives for the better. We believe that the power of our diverse workforce and inclusive culture are foundational to our success and will help us innovate our future.

Recognized as a Great Place to Work


Money in the Right Place, at the Right Time

On-demand pay enables employees to access their earned pay before payday whenever they need it: 24/7/365. It’s an easier and more convenient way to manage money, so employees have access to the funds they need as they need them. This can help them pay bills on time, cover emergency expenses and break the paycheck-to-paycheck cycle.


What We Believe

As we work to change pay for good, we keep our values at the forefront, allowing them to shape who we are, what we do and how we do it. These values are the cultural cornerstones that inform our decision-making processes, helping us provide the best solutions for our partners and our users.

Do Your Research

We believe that knowledge is power and challenge ourselves to be lifelong learners.

Start Simple

Don’t worry about having all the answers, just get started.

See the Circle

We acknowledge that each of us plays an integral role in the company’s success.

Pull the Wagon

Each of us is willing and ready to do whatever it takes to move the company forward.

Move the Line

We challenge ourselves and push our own boundaries daily.

We Win With Diversity

We value each of our unique experiences and how they shape us. We learn from all to build for all.

Act Like an Owner

Move forward with purpose and invent the future.


We All Rise Together

DailyPay’s support team is the backbone of our success. Individuals in this department have access to a training program that builds confidence through multiple career levels, supporting their success and helping them better serve our end users.

L1 Customer Support Agents

Provide support to our end users through call, chat or email. They are subject matter experts on the DailyPay products and strive to provide exceptional customer satisfaction through resolution of tickets.

L2 Customer Support Specialists

Handle escalated tickets and work across teams to investigate individual cases.


Servant leaders who lead agents through coaching and mentorship. They generate an inclusive environment that allows people to be the best versions of themselves so that we can create a superior customer and team member experience.


Our Benefits

Competitive Pay

401(K) with 4% match

Stock Options Upon Promotion

15 Days of PTO a Year

Medical, Dental & Vision Plans

Annual Learning Stipend

Life Insurance & Disability Plans

Access to Voluntary Benefits

Free Gym & Bike Rack (MSP Office)

Hear From Our Employees

Think You’re a Fit for Our Customer Support Team?

See Open Roles