WHY DAILYPAY
Help Us Transform the Payroll Experience
DailyPay is the recognized gold standard in the on-demand pay industry. By joining our customer support team, you will help us continue to deliver exceptional customer experiences that can change people’s lives for the better. We believe that the power of our diverse workforce and inclusive culture are foundational to our success and will help us innovate our future.
Recognized as a Great Place to Work
THE SOLUTION
Money in the Right Place, at the Right Time
On-demand pay enables employees to access their earned pay before payday whenever they need it: 24/7/365. It’s an easier and more convenient way to manage money, so employees have access to the funds they need as they need them. This can help them pay bills on time, cover emergency expenses and break the paycheck-to-paycheck cycle.
OUR MISSION
Providing the First Steps Toward Financial Security
Because of DailyPay, people do not need to turn to short-term solutions that can ultimately cause them greater financial harm, such as payday loans. DailyPay helps millions of employees by giving them access to their earned income before payday, allowing them to put gas in their cars and food on their tables.
Our mission and the people that we impact through our work are far too important for us not to succeed.
OUR VALUES
What We Believe
As we work to change pay for good, we keep our values at the forefront, allowing them to shape who we are, what we do and how we do it. These values are the cultural cornerstones that inform our decision-making processes, helping us provide the best solutions for our partners and our users.
Do Your Research
We believe that knowledge is power and challenge ourselves to be lifelong learners.
Start Simple
Don’t worry about having all the answers, just get started.
See the Circle
We acknowledge that each of us plays an integral role in the company’s success.
Pull the Wagon
Each of us is willing and ready to do whatever it takes to move the company forward.
Move the Line
We challenge ourselves and push our own boundaries daily.
We Win With Diversity
We value each of our unique experiences and how they shape us. We learn from all to build for all.
Act Like an Owner
Move forward with purpose and invent the future.
THE FOUNDATION
We All Rise Together
DailyPay’s support team is the backbone of our success. Individuals in this department have access to a training program that builds confidence through multiple career levels, supporting their success and helping them better serve our end users.
L1 Customer Support Agents
Provide support to our end users through call, chat or email. They are subject matter experts on the DailyPay products and strive to provide exceptional customer satisfaction through resolution of tickets.
L2 Customer Support Specialists
Handle escalated tickets and work across teams to investigate individual cases.
Supervisors
Servant leaders who lead agents through coaching and mentorship. They generate an inclusive environment that allows people to be the best versions of themselves so that we can create a superior customer and team member experience.
BENEFITS
Our Benefits
Competitive Pay
401(K) with 4% match
Stock Options Upon Promotion
15 Days of PTO a Year
Medical, Dental & Vision Plans
Annual Learning Stipend
Life Insurance & Disability Plans
Access to Voluntary Benefits
Free Gym & Bike Rack (MSP Office)
Hear From Our Employees
“Our management team has successfully made me feel like the door is always open for communication. As for the best part of my job, I would have to say, hands down, hearing the client/customers tell me how this app has changed their lives, making it possible to put food on the table.”
Shawntana Gibbs
L2 Customer Support Specialist
“I was promoted to the position of Operations Development Trainer after a few months as an L1 Support Agent. I felt like my supervisor and all the people I reached out to were honestly invested in helping me decide what would be best for me – how I could personally grow, professionally grow, and best contribute to our mission in a new place in our company.”
Sara Cramer
Operations Development Trainer
“I feel like I have grown so much in this position. I have learned an insane amount about the system and about banking in general. I have also increased my ability to feel empathy for others. The human aspect of the job is a huge benefit to me, as it has allowed me to be kinder and more compassionate.”
Harley Pierce-Ramsdell
Customer Support Team Lead
“I would describe Daily Pay as cutting-edge, fast-paced, casual, collaborative, welcoming and friendly. Our work culture makes me feel welcomed and our benefits differentiate us from the rest of the companies in the same industry.”
Sunny Vuong
Operations Dev QA Analyst
“In my role as a Support Specialist, I work directly with our Support Agents, which is the role I started in and worked my way up from. In my time working as an agent, I was consistently amazed by how much the company wanted my feedback. They wanted to know how to help me more effectively solve problems and help me grow as a person.”
Erik Fahnestock
L2 Customer Support Specialist
