Case Study: DialAmerica Calls Up a New Way To Reduce High Employee Turnover

One of the nation’s largest privately-owned dedicated domestic contact centers was able to reduce its rate of employee turnover by using novel technology that provides a seamless three-way solution to recruit, retain, and increase agent engagement. With 3,000 hourly employees and 19 state-of-the-art call centers, this case study details how DialAmerica was able to increase its bottom line profits by introducing DailyPay.

 

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