Utah-Based Call Center Deploys Unique Solution to Attract, Engage and Retain Employees


ROI Call Center Solutions — a Utah-based call center — was looking to improve its ability to attract and retain talent. So the company came to DailyPay to be able to offer a new financial wellness benefit that would boost employee engagement and increase retention.  


Call centers are often plagued by high turnover. Industry attrition rates have been measured between 30% and 45%, compared to an estimated 15% average across all industries. On average, across industries, entry-level employees who make around $40,000 per year cost 40% of their annual salary ($16,000) to replace — a substantial burden to bottom-line profits and a sizable challenge when trying to compete in the contact center industry.


By providing earned pay access, DailyPay helps ROI’s employees stay ahead of their bills and avoid high-interest payday loans. As a result, average turnover among contact center DailyPay users drops 50% and jobs advertising the DailyPay benefit attract 1.9x more applicants.


“We’re thrilled to team with ROI Call Center Solutions, who is a leader in the contact center industry,” said DailyPay CEO Jason Lee. “They are joining a growing list of contact centers who have seen great returns by investing in their employees, who then invest themselves in their jobs even more.”  


DailyPay works with mid-cap and enterprise companies in many different industries, including hospitality, retail, healthcare and services.