DailyPay Announces Partnership with ROI Call Center Solutions
Payday technology disruptor joins forces with their sixth contact center partner
NEW YORK (February 23, 2018) – DailyPay, a financial solutions company that reduces employee turnover through instant access to earned income, today announced a national partnership with ROI Call Center Solutions, an 24/365 international customer support center specializing in inbound and outbound teleservices, email response, live web chat, employee leasing and interactive voice response services, and more.
ROI Call Center Solutions, DailyPay’s sixth call center partner, was unhappy with their turnover rate and sought out a unique solution to combat financial stress. They made the move to adopt DailyPay as a new financial wellness benefit to boost employee engagement and increase retention. DailyPay offers a way to reduce financial stress among employees, which is the leading reason for employee turnover across all industries and job types.
Call centers are often plagued by high turnover. Industry attrition rates have been measured between 30 and 45% compared to an estimated 15% average across all industries. On average, across industries, entry-level employees who make around $40,000 per year cost 40% of their annual salary ($16,000) to replace, which is a substantial burden to bottom-line profits and challenge when trying to compete in the contact center industry.
Americans spend, on average, over $1000 per year in late fees and non-sufficient funds fees, which most dramatically affects wage earners, who often live paycheck to paycheck. By giving instant access to earned income, DailyPay helps ROI employees stay ahead of bills and avoid high-interest payday loans. As a result, average turnover among contact center DailyPay users drops 50% and jobs advertising the DailyPay benefit garner 1.9x more applicants.
“We’re very excited to team with ROI Call Center Solutions, who is a leader in the contact center industry,” said DailyPay Founder and CEO Jason Lee. “They are joining a long roster of contact centers who have seen great returns by investing in their employees, who then invest themselves in their jobs even more.”
DailyPay offers ROI call center operators an intuitive platform for accessing their earned but unpaid income. After completing a shift, the net amount earned is added to an available balance from which employees can transfer up to 100% and receive their money instantly. Fees plague wage earners more than anyone. With DailyPay, ROI employees can avoid late fees, overdraft fees, and high-interest payday loans on sudden expenses.
DailyPay works with mid-cap and enterprise companies in a host of industries, including cleaning, retail, healthcare and services.
For more information, please visit dailypay.com.
DailyPay’s mission is to give employees their first step toward financial security. DailyPay is the pioneer in providing employees real-time access to earned income across a wide range of industries, including cleaning, healthcare, retail, transportation, and more. With DailyPay, employees can pay bills on time and avoid late fees, helping them reach their financial goals. Companies have reported that DailyPay increases employee engagement and retention and helps to support recruitment. DailyPay is backed by leading venture capital firms and world-class strategic investors. The company is headquartered in New York.
About ROI Call Center Solutions
ROI Solutions believes good business stems from good communication. From telemarketing to surveys, ROI offers the best call center solutions no matter the size of the company. As a leader in outsourcing companies, ROI goes above and beyond to ensure that customers get the best services possible. With a passion for growth and knowledge, ROI’s call center specialists handle every call with courtesy to ensure the wants and needs of every customer is adequately met.
For more information about ROI Call Center Solutions, visit roicallcentersolutions.com.